Choosing a professional firm for your house removal as opposed to a cowboy firm really can make the difference to your moving day. But it is easy to distinguish between a professional firm and a cowboy firm by confirming a few facts before entrusting your worldly possessions to a company you may not have dealt with before.

Pre-move survey

Quite often, the difference between an excellent move and a bad move is having a pre-move survey completed by a competent surveyor. A surveyor will calculate the correct number of boxes and the correct size of removal vehicle for your house move. Having the correct size of vehicle and correct number of crew will have an enormous impact on how stress free your removal day will be! There should be no charge for this visit.

Feedback

More than ever, genuine customer reviews are an integral part of the selection process when choosing a removal company. Choose a removal company with customer reviews that number in the hundreds or thousands rather than a company with less than a hundred reviews. Independent review sites such as referenceline.com or Trustpilot can be trusted to offer genuine customer reviews.

Insurance

Can the removal company e-mail proof of insurance? They should have a removals and storage policy and public liability. Professional removal companies will e-mail a copy of the certificate along with a contact telephone number for the insurance company.

Check the address of the removal company. Many cowboy firms operate from a PO number or home address as opposed to a business address.

Staff

Who has trained the staff? After all, they will be in your house lifting heavy/bulky furniture through narrow hallways. Have they been disclosure checked?

Will the removal staff be casual employees, contractors or employed full time by the removal company? Casual staff are not likely to worry too much about damage to your home or furniture.

Vehicles

Check that the removal company will supply a full-sized removal lorry large enough to fit your house contents in one load rather than two or three runs. Making two or three runs will make a long day even longer. It is more than likely you will have to vacate your house around 12.30pm, but you will not get the keys to your new home until the same time.  If you have not emptied your house by 12.30pm then there may be penalties to pay. A professional removal company will always have your house vacated by 12.30pm. Many removal firms however, do not have large enough vehicles.

Removal day

A professional removal firm will be a member of the British Association of Removers (BAR).  In the extremely unlikely event that your removal company lets you down, there is no need to panic trying to contract another removal company. A quick phone call to BAR will ensure that another professional removal firm is sent. Any additional removal costs will not be invoiced to you. Your original quote will be honoured with BAR taking care of all the organising. You will also be compensated.  Many removal firms offer no such protection.

The lorry will need to be equipped with furniture protective covers, carpet protectors, sofa covers, mattress covers, sat nav and a vehicle tracker. A vehicle tracker will allow you a live update on the progress of your delivery.

Payment terms

Professional removal firms will allow you to pay by card (maximum limit may apply), or on-line via BACS. Cowboy firms may insist on a cash payment.