A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use both "session" cookies and "persistent" cookies on our websites. We will use the session cookies to: keep track of you whilst you navigate the website; and to monitor user behaviour for statistical and marketing purposes.
We will use the persistent cookies to; enable our website to recognise you when you visit; Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
· Keep your personal information safe and private.
· Not sell your personal information.
· Give you ways to manage and review your marketing choices.
This policy reflects your rights under new laws that come into effect on the 25th May 2018. This policy may be updated from time to time.
How the law protects you and your personal information:
Data protection law states that we are allowed to use your personal information only if we have a proper reason to do so. This includes sharing personal information with third parties. In order to use your personal information, we must have one or more of the following reasons to do so:
- To do something before entering into contract with you such as but not limited to, carrying out a survey and/or preparing a quotation for you.
- To fulfil a contract with you.
- When it is in our legitimate interest.
- When you have given your consent. A legitimate interest is when we have a business or commercial reason to use your personal information either when you are moving with us or for a legitimate reason any time afterwards unless you ask us not to. However, we must not use your personal information unfairly. Where we collect personal information from you we may collect personal information about you from these sources:
· Information you give us when you enquire about our services.
· When you speak to us on the telephone or in our offices.
· You use our website.
· In e-mails letters and other documents.
· You take part in Live Chat.
· We attend your home and carry out a sales survey.
· You take part in a video survey.
· You enter a competition or promotion via our website.
· Provide customer feedback.
· You report a problem using our website.
· We ask you for contact details for future marketing or promotions which may be by email, post, or text or if you sign up to receive promotions or newsletters from us although we will give you the option to say whether you wish to receive such communications or to opt out at a later stage.
When products or services are provided in association with a business partner and your personal information is collected by them, with your consent, and you have consented to us contacting you. Information from third parties: We may use personal information passed to us from third parties such as but not limited to: Organisations, firms or companies that introduce us to you, Insurers, Retailers, Comparison websites, Social networks, Estate agents, Loyalty scheme operators, Agents working on our behalf, Market researchers, Government or law enforcement agencies, Employers, Local authorities, Agents acting on your behalf Information we collect
We collect the following information about you:
How we use your personal information.
We will use your personal information or the following purposes; To arrange a personal or video survey; preparation of a quotation, to carry out contractual obligations to you, To instruct a third party supplier/sub-contractor; accounting, billing and audit, credit or other payment card verification, preparation of export or importation documents as necessary, arranging insurance; immigration or customs documentation; general administration; to communicate with you regarding the services; to notify you of any changes to the services; collecting payment, where necessary arranging refunds. Please note that any payments or refunds will be made to the account/card which was used to make the latest payment. By providing the account or card details you, and the account/card holder consent to us doing this; providing you with any tips or guidance for moving home; reporting, research or analysis; to contact you with administrative or service messages even where you have told us you do not wish to receive direct marketing (please refer to the direct marketing section below); check and verify your identity when you use our services; instruct third parties ( insurers, sub –contractors, shipping lines, airlines, railway companies, or agents for example) to assist us in the provision of the services; to communicate with your insurer and or their appointed claims handling agents, or loss adjusters; enable us to review, develop and improve our products or services; Ensuring our website is presented to you in the most informative and effective manner; Analysing your usage of our website and viewing patterns. Developing other products or services of our own or with trusted third parties. To notify you of products, services or offers available from trusted third parties; to monitor and improve the quality of our service and products; for managing claims, complaints or disputes including corresponding with third parties appointed to assist in the resolution of a complaint or claim such as but not limited to an appointed alternative dispute resolution body; for the prevention or detection of crime; for debt collecting; processing or disclosure of your information outside the UK/EEA where required; to meet our legal and statutory and compliance obligations. Who we share your personal information with;
We may share your personal information with;
Companies who provide us with video survey facilities; Agents, suppliers or sub-contractors who we use to assist in providing the services; Organisations who introduce you to us; Organisations who we introduce to you; HM Revenue and Customs, regulators or other authorities, Companies or organisations you ask us to share your personal information with; Insurers; Claims Handlers; Trusted third parties who offer a product or service which is of interest to you. We may disclose personal information to any member of our group for business purposes, which includes but is not limited to subsidiaries, our ultimate holding company and its subsidiaries as defined in section 1159 of the Companies Act 2006 and to any relevant third parties for the purpose of providing services. Transfer of information Some third parties who we pass personal information to, maybe based outside the European Economic Area (EEA). Organisations that are based outside the EEA may be subject to local or national data protection regimes which may not have the same level of controls in regard to data protection as currently exist with the United Kingdom or the EEA. We will only send your personal information outside the EEA in order to: Follow your instructions, comply with a legal duty, work with our agents and third parties who provide business and administrative support functions and assist in carrying out our services. From time to time we may be required to disclose certain personal information to local or national government bodies or authorities responsible for crime prevention, immigration, customs, border control, security and anti-terrorism. Although it may not be mandatory to provide such information to these authorities, we may do so in circumstances where we consider it appropriate to comply with their request.
PLEASE NOTE: If you do not agree to our use of your personal information in accordance with the terms of this policy, we cannot accept your booking or provide you with services, as the processing of your personal information is essential in providing you with a quotation and carrying out the services you have requested.
Keeping personal information accurate.
We will ensure that personal information is kept accurate and up to date as far as reasonably possible. However, we rely on you to ensure that your personal information is accurate and up-to date. It is your responsibility to inform us of any changes to your personal information. This can be done by writing or e-mailing us and requesting changes to be made. We are unable to accept any instructions from anyone other than you, the person named on the contract documentation or someone you nominate (third party). If you wish a third party to act on your behalf, we will require evidence that they have your express authority to do so. Such evidence could be in the form of a power of attorney or other written form of authority or in some circumstances we may be prepared to accept your verbal instructions.
Retention of personal information.
Our website may provide hyperlinks to other locations or websites on the Internet. The hyperlinks lead to websites operated by third parties and are subject to their own privacy policies. We endeavour to select reputable websites and sources of information for your convenience.
Your personal information may be used by us to contact you by post, phone, e-mail or electronic messaging services and social media, with information about products and services (including discounts and special offers) we think will be of interest to you. We may also send you information about services and products provided by third parties are our trusted partners which may be of interest to you.
How to opt out of marketing.
If you wish to opt out of receiving marketing messages from us then please e-mail your Move Manger quoting you reference number; Alternatively, you can write to: Data Protection AMC Removals, Unit 2, Glenfield Industrial Estate, Perth Road, Cowdenbeath KY4 9HT. When writing, please provide; your full name and address and your reference number. If you chose to e-mail us, please note we are unable to accept any liability for personal information or data which is lost or abused in transmission to us. We will endeavour to update your marketing preferences as soon as we possibly can. Although you have opted out of direct marketing, you will still receive service related communications from us if we are still providing you with services.
Your rights to access to personal information. (SAR).
You have the right to obtain written confirmation from us whether your personal information is being processed by us or by a third party. You have the right to access any personal information we hold. Your subject access request (SAR) must be made in writing to: AMC Removals, Unit 2, Glenfield Industrial Estate, Perth Road, Cowdenbeath KY4 9HT. Upon receipt of the subject access request, we will ask you to provide sufficient information to prove your identity before any personal information is released to you. If you make a subject access request through a third party, such as a solicitor, it will be the responsibility of the third party to provide evidence to demonstrate that they are entitled to act on your behalf. This can take the form of a power of attorney or an appropriate written authority. Although there is no fee for meeting your request we reserve the right to charge a reasonable fee if, in our reasonable judgement the request is manifestly unfounded, excessive, or repetitive. Any fee charged will be based upon the administrative cost of providing the information. We have one month from the date of receipt of your request to comply. If you request large amounts of information, we may ask you to specify in more detail the information you require.
Right to rectification.
You have the right to request that we rectify personal information which is inaccurate or incomplete. In the first instance contact your Move Manger in writing specifying the inaccurate or incomplete personal information. Provide them with the correct personal information and ask them to rectify it. We are required to rectify the information within one month. This can be extended to two months if the request for rectification is complex. If you feel that your request for rectification is not being dealt with, you can escalate your request to AMC Removals at the address given above.
Right to erasure (to be forgotten).
You have the right to request the deletion or removal of personal information where there is no compelling reason for its continued processing. Individuals have a right to have personal information erased and to prevent further processing in the following circumstances: Where the personal information is no longer necessary in relation to the purpose for which it was originally collected or processed; When you withdraw your consent for your personal information to be processed; When the individual objects to the processing and there is no legitimate interest for the personal information to be processed; Personal information has unlawfully been processed; · Personal information must be erased on the order of the courts. We may refuse to comply with your request for erasure if we are required to comply with a legal or statutory obligation or if the personal information will be required for the purposes of resolving a claim, complaint or in the defence of a claim or complaint.
Right to restrict processing.
You have the right to restrict the processing of your personal information in the following circumstances: Where you contest the accuracy of the personal information which is being processed. You can ask for the restriction to be put in place until you are satisfied that the inaccuracies’ have been rectified; The processing of the information is deemed to be unlawful but you do not want your personal information to be erased; The personal information is no longer required by us but you would like us to retain it to establish, exercise or defend a legal claim;
Right to object.
You have the right to object to the processing of your personal information related to direct marketing even if you have previously consented to your personal information being processed for that purpose. If you object we will cease processing your personal information for marketing purposes as soon as we receive your written objection. You can raise your objection at any time.
Changes to this policy.