Why use a professional firm?
Choosing a professional firm for your house removal as opposed to a cowboy firm really can make the difference to your moving day. But it is easy to distinguish between a professional firm and a cowboy firm by confirming a few facts before entrusting your worldly possessions to a company you may not have dealt with before. Click here to view the AMC Removals Brochure online.
How can I ensure my own removal is carbon neutral?
AMC Removals are a certified Carbon Neutral Organisation and can offer an additional option at low cost to offset the carbon emissions created by your removal. Help the planet and contribute to reducing global carbon emissions. AMC Removals are the only Scottish removal company to offer this option.
What are your payment terms?
AMC Removals and all professional removal firms will allow you to pay by debit card (maximum limit may apply), or on-line via BACS. Cowboy firms normally insist on a cash payment. The British Association of Removers (BAR) Advanced Payment Guarantee scheme protects your pre-payment. In the event that AMC Removals were to fail financially prior to fulfilling your removal contract, that advanced payment will be protected by BAR. All cash, BACS and debit card advanced payments made for all private residential removal & storage contracts concluded in the UK are protected.
Do you offer a free pre-move survey?
Yes, AMC Removals offer a free no-obligation survey. Quite often, the difference between an excellent move and a bad move is having a pre-move survey completed by a competent surveyor. A surveyor will calculate the correct number of boxes and the correct size of removal vehicle for your house move. Having the correct size of vehicle and correct number of crew will have an enormous impact on how stress free your removal day will be! There should be no charge for this visit.
What about feedback?
More than ever, genuine customer reviews are an integral part of the selection process when choosing a removal company. Choose a removal company with customer reviews that number in the hundreds or thousands rather than a company with less than a hundred reviews. Independent review sites such as Which? Trusted Trader or reviews.co.uk can be trusted to offer genuine customer reviews.
Do you offer insurance?
Yes we do. Can the removal company e-mail proof of insurance? They should have a removals and storage policy and public liability. Professional removal companies will e-mail a copy of the certificate along with a contact telephone number for the insurance company. Insurance cannot be provided free of charge as insurance has no VAT. Insurance is taxed as IPT (Insurance Premium Tax) and as such cannot be included within a quote. Insurance should be stated as a separate option with zero vat and 12% Insurance Premium Tax included. If 'insurance' is included in the cost of the removal, it will be a goods in transit policy that only covers your goods when in transit and not when being moved within the house or to and from the removal lorry, the most likely cause of damage.
Check the address of the removal company. Many cowboy firms operate from a PO number or home address as opposed to a business address.
What about your staff?
Who has trained the staff? After all, they will be in your house lifting heavy/bulky furniture through narrow hallways. Have they been disclosure checked?
Will the removal staff be casual employees, contractors or employed full time by the removal company? Casual staff are not likely to worry too much about damage to your home or furniture.
AMC Removals only use their own full-time permanent staff, never casual labour or agency staff. This is the only way to ensure quality of service.
What size of removal vehicles do you have?
Check that the removal company will supply a full-sized removal lorry large enough to fit your house contents in one load rather than two or three runs. Making two or three runs will make a long day even longer. It is more than likely you will have to vacate your house around 12.30pm, but you will not get the keys to your new home until the same time. If you have not emptied your house by 12.30pm then there may be penalties to pay. A professional removal company will always have your house vacated by 12.30pm. Many removal firms however, do not have large enough vehicles.
OK, what are the removal costs involved?
Removal costs vary by the size of job, but you can be certain that we will offer an extremely competitive removal quote. We can offer four simple ways to obtain a removal quote:
2.Contact us to arrange a free no-obligation removal cost survey at a time and date to suit you. Our surveyors are available evenings too!
3. Phone us on any of the phone numbers on our contact page any day from 8am to 8pm, seven days a week and speak to one of our friendly advisors. We can take details and e-mail an accurate removal cost almost immediately.
4. Phone your local number on our contact page any day from 8am to 8pm seven days a week and speak to our friendly advisors to arrange a free no obligation twenty minute survey by our friendly surveyors at a time and date to suit you. Our surveyors are not salespeople and are trained to discuss in detail any aspect of your move.
I'm just after a ball-park figure!
Ok, no problem, either phone for a quick removal quote or complete our quick quote form (takes one minute!) and we'll e-mail a quick removal quote.
Is my home removal insured?
Yes, every removal is automatically covered by our limited liability insurance policy free of charge!
My date has not been confirmed yet, can I book?
Yes, of course. AMC Removals UK realise that final confirmation of the removal date may be made well after receiving the quote. Your deposit is simply transferred to your chosen date automatically, simply give at least two weeks notice of your latest date and we will do the rest. All advance payments are protected through the pre-payment protection scheme for your peace of mind.
When can I get packing materials?
Anytime you like, and with FREE delivery! AMC Removals have a large selection of packing materials in stock for free delivery.
You can have a look at the British Association of Removers Code of Practice. This is a handy guide to the quality of service you will receive from AMC Removals UK.
Our friendly team are always available on the phone from 8am until 8pm seven days a week to answer any questions you may have and to give lots of helpful information about moving house.
I've had a quote, how do I book?
There are three options available;
1). You can book through our on-line portal with your username and password given in the quote,
2). You can post back your signed acceptance and then phone with a £40 deposit to secure your date.
3). Or phone anytime 8am to 8pm seven days and secure your chosen removal date.